What if I lost my concession card?

What if I lost my concession card?

Please make a loss report via our hotline at 1800-2255 663 (operating daily from 8am to 6pm, except on public holidays), by providing your NRIC/concession card number and contact number….Card Replacement Fees.

How do I replace my Ezlink card?

Simply call 1800-CALL ONE (1800-2255663) which operates daily from 8am to 6pm (excluding public holidays) and provide your NRIC number or concession card number along with your contact number. If you are calling after operating hours, just leave a voice mail.

Can you transfer EZ-Link value to another card?

Any remaining value after the deduction of $3 (non-refundable) card cost will be transferred to the new Account-based EZ-Link card. Remaining value in the old EZ-Link card will be transferred to the new Account-based EZ-Link card. Once the old EZ-Link card is refunded, the card will be terminated.

How do I renew my concession card?

– Your concession validity period can be extended for another 12 months or up to the end of your course, whichever is earlier. – Please complete and submit this concession validity extension request form via email or mail to TransitLink. – Extension is not allowed if the concession card has expired.

How do I get a refund if I lost my EZ-Link card?

REFUNDS ON THE EZ-LINK CARD Customers may refer to the EZL website at ezlink.com.sg for the refund channels available. The amount of monies remaining (whether valid or expired) shall be as determined by EZL and/or the Agents and will be refunded free of interest.

Where can I top-up my concession card?

Concession card holders will now be able to top-up their CEPAS-compliant concession cards at all DBS & POSB ATMs, in addition to the Add Value Machines, General Ticketing Machines, Ticket Offices, Concession Card Replacement Offices and Passenger Service Centres located in the MRT stations and bus interchanges.

How do I know when my concession card expires?

You may check the concession card expiry date at any TransitLink Ticket Office, TransitLink Kiosk, Add Value Machine, General Ticketing Machine or Assisted Service Kiosk. The Diploma Student Concession Card can no longer be used once it expires. You will need to purchase an Adult Stored Value Card for commuting.

Can EZ-Link card be traced?

The EZ-Link CAN IDs can be stored locally on devices, so location data is not linked to personally identifiable info.

Who owns EZ-Link?

Singapore’s Land Transport Authority
EZ-Link cards are distributed and managed by EZ-Link Pte. Ltd., also a subsidiary of Singapore’s Land Transport Authority.

What is the workfare transport concession card?

The Workfare Transport Concession (WTC) Card enables Workfare Income Supplement recipients below 60 years old to enjoy up to 25% off adult fares. Replacement of Expiring WTC Card: Click HERE to find out more.

How long is the WTC card concession valid for?

For more information on basic and premium bus services, please visit the SBS Transit, SMRT, Tower Transit or Go-Ahead Singapore website. The WTC Card concession validity is for one year from when you receive your Workfare Income Supplement (WIS) payout, or until four months after your 60th birthday, whichever is earlier.

How do I replace my concession card?

Click on the cards below to access the respective online replacement forms. Please visit this page for information on the documents to bring if you wish to replace your concession card at our Concession Card Replacement Office.

Can the concession pass be used on Express and premium bus services?

The concession pass cannot be used on Express and Premium Bus Services like Chinatown Direct Bus Services, Nite Owl bus services, NightRider services and City Direct Services. For more information on basic and premium bus services, please visit the SBS Transit, SMRT, Tower Transit or Go-Ahead Singapore website.