How do I claim a refund from Virgin Holidays?
You can request a full refund as part of the options available when you log into Manage My Booking. Once you have requested your refund, there is nothing more you need to do, and you can check the status of your refund in Manage My Booking. Refund requests will be processed within our normal timeframe.
Can I cancel my holiday with Virgin?
Yes, you can cancel your Virgin Holidays booking; however, there will be significant charges for cancellations. Such cancellations can be as much as 100% of the original reservation. Any refunds you may be subject to will only be made to the credit card on file that was used in the original booking.
How long does it take for Virgin Atlantic to refund?
Once we’ve received and accepted your refund request, we’ll credit your refund within the normal timeframe to your original form(s) of payment. You might need to allow up to 14 working days for the money to show in your account depending on your payment method and provider, or if there’s a Bank Holiday.
Is Virgin Holidays the same as Virgin Atlantic?
Due to the COVID-19 outbreak in 2020, it was announced on 5 May 2020 that Virgin Holidays would soon be re-branded as Virgin Atlantic Holidays. The full re-brand is expected to be completed by late 2021.
How do I contact Virgin Holidays?
Alternatively, you can email the team at [email protected]. If you would like to make a booking for a smaller group of 25 people or less, please call our Customer Service team on 0344 472 9646.
How much will I lose if I cancel my holiday with Virgin?
9. If You Cancel Your Holiday
| Period before departure within which notice of cancellation is receive by us in writing | % of total booking price* |
|---|---|
| More than 84 days | Loss of deposit |
| 57-84 days | 30% |
| 37-56 days | 50% |
| 22-36 days | 70% |
Should I pay the balance of my virgin holiday?
I would pay the balance. If your trip is cancelled you will then get everything back and not loose your deposit (ABTA rules). If you don’t pay the balance you have breached your contract and will not get the deposit back. Pay the balance then you will be able to contact them to move the booking.
Is Virgin Atol protected?
As you have booked accommodation or car hire in conjunction with your Virgin Atlantic flight, Virgin Holidays will fulfill your booking for you. As a result, you will benefit from an ATOL certificate, a scheme which offers you financial protection and ATOL assistance in the event of a travel company failure.
Does Virgin Holidays still exist?
We are Virgin Atlantic Holidays As well as USA and Caribbean we offer holidays to Canada, the Far East, South Africa, the Middle East, Indian Ocean and Mauritius so we can find your ideal destination.
How do I make a complaint to Virgin Atlantic?
Make a complaint
- Your full name (as it shows on your ticket)
- Your booking reference.
- Flight Details (date and flight number)
- Your preferred contact details; email address, phone number or postal address.
- Details of the complaint along with the names of any of our staff that you spoke to at the time.
How to complain about Virgin Holidays customer service?
How to complain about Virgin Holidays customer service Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint.
Should I write a review about Virgin Holidays?
I rarely write reviews about companies… I rarely write reviews about companies preferring to discuss any issues directly with them. However, in the case of Virgin Holidays, I have been left feeling so exasperated by their appalling customer service that I felt it was important to do so.
Is Virgin Airlines customer service really that bad?
Virgin’s customer service is terrible, comfortably the worst I’ve ever witnessed, and it has taken over 20 hours of phone calls to Virgin to rearrange flights and (unsuccessfully) upgrade our seats.
How many times have your Virgin flights changed over the years?
Our Virgin flights have been changed 4 times, with one of the changes turning our 7 night holiday into effectively a 6 day holiday as the new times had us arriving at 11pm and departing at 7am.
https://www.youtube.com/watch?v=Q1_4gC5x1pE