How long is a Litter-Robot warranty?
18-Month
The Litter-Robot is backed by an 18-Month Full Warranty and you have the option to extend it for another 18 months for three years of coverage. During the warranty period, Whisker will repair your Litter-Robot (and even cover shipping costs within the contiguous United States).
Why is the blue light flashing on my Litter-Robot?
You’ll most commonly notice a flashing or blinking blue light on your Litter-Robot control panel. This blue light is called the Drawer Full Indicator, which means that the waste drawer is full (or approaching full) and needs to be emptied.
How do you clean a Litter-Robot sensor?
We recommend cleaning the unit as needed. Simply wiping it down with a damp paper towel will keep your unit looking new and clean. Using a mild detergent is recommended. Do not use bleach on the units, as this can cause the plastic to degrade.
How much does it cost to send Litter-Robot back?
$50-$90
If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping. You are responsible for return shipping costs, which are typically $50-$90, depending on where you live.
Why does my Litter-Robot say cat sensor fault?
This could be a sign that your cat sensor needs adjustment. Sometimes after adding litter or replacing litter in the globe, the total weight of the globe becomes high enough that during the rotation or even while stationary (without cat inside) the cat sensor is triggered.
What is cat sensor fault on Litter-Robot?
Sometimes after adding litter or replacing litter in the globe, the total weight of the globe becomes high enough that during the rotation or even while stationary (without cat inside) the cat sensor is triggered. If the Cat Sensor is triggered continuously for more than 2 minutes then the red light starts to blink.
Why is my litter robot power button red?
Litter-Robot flashing red light A solid red light on your Litter-Robot control panel means that the cat sensor was activated by your cat entering the globe while the unit was ready for use. The unit is counting down to a clean cycle, depending on your set wait time (3, 7, or 15 minutes).