How do I organize my service desk?

How do I organize my service desk?

Here are some tips for making sure your service desk is set up for success.

1. Choose the right ticketing system.
2. Create a service catalogue.
3. Offer a knowledge base.
4. Develop a culture of helping.
5. Hire good employees.
6. Build a workflow that tracks issues end-to-end.
7. Customize your work environment.
8. Collect feedback.

How do I use Jira as a service desk?

For now, let’s get you set up with a basic service desk project.

1. If you’re working with an existing Jira Service Desk instance, select Projects > Create Project from the the top navigation bar of your instance.
2. Select “Basic Service Desk” as the project type.
3. Name your project.
4. Select Submit to create your project.

How do I customize my Jira service desk portal?

6 ways to customize your service desk experience in Jira Service Management

1. Configure request types.
2. Organize request types.
3. Build dynamic request forms.
4. Bring your brand to the Help Center.
5. Add a request widget.

What makes a great service desk?

Self-service capabilities. High-performance service desks offer easy-to-use tools that enable end-users to create tickets, monitor their status, and even self-resolve some repetitive issues – reducing overall ticket volume and saving valuable time for the end-user.

What is the difference between Jira and Jira service desk?

Jira Service Desk: It is designed specifically for end-users to submit tickets to a help desk team. Unlike JIRA, JIRA Service Desk requires licensing only to your agents. You can check out some introductory documentation here and our getting started guide here.

What is service desk structure?

A local Service Desk structure is where the Service Desk is co-located within or physically close to the user community it serves. This may aid in communication and give the Service Desk a visible presence which some users may like. It may however be inefficient and expensive to have multiple Service Desks operating.

Is Jira Service Management same as Jira service desk?

Jira Service Desk vs. Jira Service Desk is now part of Jira Service Management. How did we get here? We created Jira Service Desk in 2013, after we noticed that nearly 40% of our customers had adapted Jira to handle service requests.

What is Jira service desk?

JIRA Service Desk is a software built on JIRA that turns it into an intuitive Service Desk tool. If you already use JIRA to manage issues for your software development processes you know how flexible and powerful it is.

How do I create a request form in Jira?

Request forms in JIRA Service Desk are set up as Request Types. Go to the project settings of your Service Desk project and select Request Types. Over there, you can associate a new Request Type with an underlying issue type, select an icon, title and description for your form, configure fields and so on.

What is Jira service management portal?

Jira Service Management includes several request types that address common IT help scenarios. The request types are organized into groups to help customers find what they need. For example, you can add a ‘Common requests’ group to help customers address issues like IT support.

What is Jira service desk used for?

The Jira Service Desk is reliable help desk software offered by Atlassian and serves as a place where your customers can report bugs, contact you for help, access your knowledge base and request new changes.

Does Jira Service Desk include Jira core?

Yes, you get Jira Core with Service Desk as Service Desk sits on top of Jira.