What happens if my package is missing?
You can report a missing USPS package by filing a claim at the USPS claims site. The sender or receiver of a USPS package can file a claim, but the original purchase receipt must be available. You can receive a refund for mail that is lost or never delivered to its final destination as long as the package is insured.
Is the post office responsible for lost packages?
The USPS® liability is restricted to lost, damaged, and/or missing content claims for the following products: Insured Mail (includes any mail class purchased with Insurance, i.e. First-Class Mail® or Priority Mail®) Registered Mail.
What happens to packages lost in the mail?
If there’s no way to identify the package’s intended delivery address or sender, then the USPS discards, donates, recycles, or auctions the item off.
Can I call the post office about missing mail?
Postal Service For delayed mail, either domestic or international, call 1-800-275-8777 to file a complaint. Or go to USPS online, choose the tab marked “Where is My Package” or “Where is My Mail.”
Who is responsible for stolen packages?
Often, it’s up to the seller of to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or refund your money.
What if my package says delivered but I never got it?
Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.
Can I call my local Post Office directly?
You can call 800-ASK-USPS to receive further assistance. The representative will be able to give you the phone number of any post office location you need.
What happens if I buy something online and never get it?
If you bought something online and never got it, notify the seller as soon as possible. If the seller hasn’t shipped the item within the timeframe they promised when you bought it, you can cancel the order.
How to locate lost mail?
Shackleton’s 1914–1917 expedition aimed to cross the southernmost continent
Why is my mail not delivered?
– Unaccessible mailbox – blocked – Damaged mailbox – repair/replace. See post office for a diagram on how to install your mailbox correctly. – Vicious animals – dogs, cats, cows, goats, pigs, etc! – Mailbox is full – never completely emptied. Remove ALL items from your mailbox on a daily basis.
Is lost mail ever found?
Typically packages are returned within seven days. The final resort is to submit a missing mail search. Include specifics like the sender and receiver mail address, size and type of container, the tracking number or mailed date, or any photos to help mail carriers identify the lost mail or package.
What to do if a package is stolen USPS?
Rent a package locker or parcel locker.