How do I speak to a live person at PG&E?
For online support to common questions, visit our Help CenterOpens in new Window. or contact us at 1-800-743-5000.
How long does it take PG&E to restore power?
within 24 hours
PG&E will restore electric service within 24 hours, unless the cause is absolutely beyond our control, or we will automatically credit your account $30 for each 24-hour period you are without service.
How do I pay my PG&E bill over the phone?
To pay your energy statement by phone, call 1-877-704-8470, and have your 11-digit account number ready. *Why do I have to pay a convenience fee? PG&E has partnered with an independent payment provider to provide you with the option of using your credit card or electronic check to make payments.
Why is my PG&E bill so high?
Utility company says higher bills are because of rising natural gas costs, demand.
How long will PG&E outage last?
How long will my outage last? How often will it happen? If your block is called, you will experience an outage of typically 1-2 hours. Once your outage is over, your block should not be shut off for a rotating outage block again until all the other blocks in PG&E’s service territory have been called.
Is PG&E shutting off power for non payment?
ALERT: The moratorium on disconnections for non-payment put in place by the California Public Utilities Commission (CPUC) in March 2020 has formally ended. We remain committed to supporting customers.
How do I see my PG&E bill online?
- Sign in to your online account.
- Under the Your Account header, choose “Bill & Payment History”
- Scroll down until you find the date of the bill or payment you’d like to see.
- Select “View Bill PDF” to automatically download the bill.
- Print the downloaded PDF, if desired.
Who owns PG&E Corporation?
PG&E CorporationPacific Gas and Electric Company / Parent organization