What is an airline Station Agent?

What is an airline Station Agent?

A station agent works at the arrival and departure gates of an airport. Your job duties involve helping people with carry-on baggage, coordinating seat assignments, working with changes in plane scheduling, and other responsibilities that help keep the airline operation streamlined.

Where does the agent work in the airline?

An airline customer service agent works in an airport or a call center, providing information and assistance to the flying public. In a call center, an airline customer service agent helps customers with flight reservations, itinerary changes, baggage concerns and questions about customer loyalty programs.

What does a customer service agent do for the airlines?

An airline customer service agent works either in an airport or a call center. While working in an airport, you provide customers with baggage assistance, confirm travel reservations and itineraries, complete flight check-ins, and print tickets using a point-of-sale system.

What do ticket agent do?

Ticket agents are responsible for making and confirming travel arrangements for passengers. They are employed by railroads, airlines, bus companies, and cruise lines. Their day-to-day duties typically include selling tickets in terminals, planning routes using computers and manuals, and calculating ticket costs.

How do you become an airline Station Agent?

They must have strong written and verbal communication skills. They should be able to lift at least 70 pounds of baggage. Most airlines prefer candidates to have a bachelor’s degree and work experience in the airlines industry. The airline usually provides training for station managers.

What are all of the areas of the aircraft that a Stations agent needs to check?

boarding passes, correct flight #, seat assignment, date, departure, and arrival.

How do you become an airline agent?

Airlines require their ticket agents to have at least a high school diploma or GED and valid driver’s license and be at least 18 years old, able to lift up to 60 or 70 pounds and know how to provide top-notch customer service. You must also be legally authorized to work in the United States.

What does an airline gate agent do?

Agents have a variety of duties depending on the size of the airline, including making boarding announcements, assigning seats, handling standby passengers, monitoring jet way doors during boarding and disembarkation, and assisting in customer service duties.

What does an airline station manager do?

Airline Station Managers The airline station manager is responsible for seeing that the station’s flights leave on time and with all passengers and luggage. Airline station managers lead and manage their assigned ground operations employees, station budgets, and local safety programs.

When did Station Agent come out?

October 3, 2003 (USA)The Station Agent / Release date