Why are my Outlook folders not syncing?
If there is an issue with a specific folder, you can resync the folder in Outlook. To do this, follow these steps: Right-click the folder, and then select Properties. Select Clear Offline Items, and then select OK.
Where is my Outlook sync folder?
Click on the three dots in the bottom left of your Outlook email program. Scroll to the Sync Issues folder and expand it to also see the Conflicts, Local Failures, and Server Failures folders as described above.
Why is Salesforce not syncing with Outlook?
This might be a result of your Administrator possibly removing your username from an existing Outlook configuration or the administrator has not set you up with the ability to sync using Salesforce for Outlook.
How do I sync all folders in Outlook?
Select the folder that you want to synchronize. On the Outlook ribbon, select Send/Receive, and then select Update Folder to synchronize one offline folder, or select Send/Receive All Folders to synchronize all offline folders.
How do I sync Salesforce with Outlook?
Steps to Integrate Outlook and Salesforce
- Open your Salesforce Org.
- Click on Setup.
- Search Outlook in quick find box and Select Outlook Integration and Sync.
- Enable Use Enhanced Email with Outlook and Click Active and Notify Reps.
- Click on Edit button.
How do I change the sync settings for Salesforce Outlook?
- From your personal settings in Salesforce, search for Salesforce for Outlook. Then click View My Configuration.
- Depending on your permissions, you can: Edit your email settings. Edit your sync settings.
- Save your changes. All changes take effect the next time your data syncs.
Why did my Outlook folders disappear?
Causes for Missing Outlook Folders Some of your Outlook folders are hidden. A folder was inadvertently deleted. Outlook isn’t syncing with the server. The personal folder file is damaged.