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How do I set up osTicket?

29/05/202229/05/2022| Shirley GriffinShirley Griffin| 0 Comment | 12:00 AM
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How do I set up osTicket?

  1. Step 1: Update system.
  2. Step 2: Install and Configure MySQL / MariaDB database.
  3. Step 3: Installing Apache on Ubuntu system.
  4. Step 4: Install PHP and required extensions.
  5. Step 5: Download and Install osTicket on Ubuntu 20.04|18.04.
  6. Step 6: Configure Apache Web Server.
  7. Step 7: Install and configure osTicket on Ubuntu 20.04/18.04.

How do I use osTicket?

Subscribe to osTicket Mailing Lists

  1. DOWNLOAD. Simply select what features you need in the downloads section.
  2. INSTALL SOFTWARE. Install our software fast with our easy-to-follow installation process.
  3. READY TO USE. Our easy-to-use software will help you get started in no time.

Where is the osTicket database?

The database name is in the /include/ost-config.

What database does osTicket use?

MySQL Database
To install and run osTicket the following components are required; Web Server: Apache or IIS. PHP Version: 7.2+ (7.4 recommended) MySQL Database: 5.0+ (5.5 recommended)

How do I install osTicket on Windows Server 2016?

Procedure

  1. Step 1: After downloading XAMPP, locate the file and install it.
  2. Step 2: Extract OST installer files and copy to htdocs folder.
  3. Step 3: Launch XAMPP Control Panel & Start Apache and MySQL.
  4. Step 4: Create a Database and Database User.
  5. Step 5: Open a browser and start the osTicket setup wizard.

How do I migrate osTicket to another server?

The steps for migrating from one server to another server are not special based on the OS.

  1. back up the database.
  2. back up the site files.
  3. transfer both backups to the new server.
  4. create a database on the new server.
  5. create a database user on the new server.
  6. give the db user privileges to the new database.

How do I install osTicket on Windows?

How do I upgrade my osTicket?

To run the upgrade script, simply login to admin panel of your osTicket helpdesk. The upgrader is now a primary component of the osTicket, so upgrades are triggered automatically anytime you upload a new version which requires a database migration.

How do I migrate my osTicket database?

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  1. back up the database.
  2. back up the site files.
  3. transfer both backups to the new server.
  4. create a database on the new server.
  5. create a database user on the new server.
  6. give the db user privileges to the new database.
  7. setup Apache to serve the folder that you want osTicket to reside in.